> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getbuilo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# GetBuilo Refund Policy: When and How to Request a Refund

> GetBuilo offers a 7-day refund window on new paid plan subscriptions. Learn what qualifies for a refund and how to submit a refund request.

GetBuilo stands behind its product. If you subscribe to a paid plan and decide within the first 7 days that it's not right for you, you can request a full refund—no lengthy explanations required. This policy exists because we want you to try the platform with confidence, knowing that the decision to stay is yours to make. This page explains exactly what qualifies for a refund, what doesn't, and how to submit your request.

## 7-Day Money-Back Guarantee

New subscribers on any paid plan (Blueprint, Launch, Growth, or Founder OS) are eligible for a full refund if they request one within **7 calendar days** of their initial subscription date. The 7-day window starts the moment your first payment is processed.

To qualify, your refund request must meet all of the following conditions:

* It is your **first time subscribing** to that plan (the policy applies to new subscriptions, not renewals).
* You submit the request within **7 days** of the subscription start date.
* Your account is in good standing with no violations of the GetBuilo Terms of Service.

<Note>
  The 7-day money-back guarantee applies to **new subscribers only**. If you've previously subscribed to a paid GetBuilo plan and cancelled, then re-subscribed, the refund policy does not apply to the subsequent subscription. Renewal charges at the start of a new billing cycle are also not eligible for refund.
</Note>

## What Is Not Refundable

The following purchases are not eligible for a refund under any circumstances:

* **Add-on credit packs** that have already been fully or partially used
* **Feature add-ons** (Priority AI Processing, Extended Data Retention, White-Label Website) after the first 24 hours of activation
* **Plan renewal charges** after the first billing cycle—only the first subscription payment is covered by the money-back guarantee
* **Founder OS enterprise contracts**—custom pricing agreements are governed by the terms in the individual contract, not this general refund policy

## Plan Downgrades and Prorated Refunds

If you downgrade from a higher-tier plan to a lower-tier plan mid-cycle, GetBuilo calculates a **prorated credit** for the unused portion of the higher plan. This credit is applied to your next billing cycle rather than refunded to your payment method. For example, if you downgrade from Growth to Launch 15 days into a 30-day billing cycle, you'll receive a prorated credit for the remaining 15 days of the Growth plan, which reduces the charge on your next billing statement.

Plan downgrades take effect at the end of your current billing cycle. You retain access to your higher-tier features until the cycle ends.

## How to Request a Refund

<Steps>
  <Step title="Option 1: Submit an In-App Request">
    Go to **Settings → Billing → Request Refund**. Fill in the short request form, select your reason for the refund, and click **Submit Request**. You'll receive a confirmation email within a few minutes acknowledging your request.
  </Step>

  <Step title="Option 2: Email Support Directly">
    Send an email to [support@getbuilo.com](mailto:support@getbuilo.com) with the subject line **Refund Request** and include your account email address and the date of your subscription. The support team will verify your eligibility and confirm the refund by reply.
  </Step>

  <Step title="Wait for Processing">
    Once your refund is approved, the amount is returned to your original payment method within **5–10 business days**, depending on your bank or card issuer. You'll receive an email confirmation when the refund is processed on GetBuilo's end.
  </Step>

  <Step title="Account Status After Refund">
    After a refund is processed, your paid plan is cancelled and your account reverts to the Free plan. Any projects, AI outputs, and data you created remain accessible under the Free plan's limits. You won't lose your work.
  </Step>
</Steps>

## Refund Processing Time

| Step                         | Timeline                                                       |
| ---------------------------- | -------------------------------------------------------------- |
| Request acknowledgement      | Within a few minutes (in-app) or within 1 business day (email) |
| Eligibility review           | Within 1 business day                                          |
| Refund issued by GetBuilo    | Within 1–2 business days of approval                           |
| Funds appear in your account | 5–10 business days (varies by bank/card issuer)                |

<Info>
  If your situation doesn't fit neatly within this policy—for example, you experienced a technical issue that prevented you from using the platform, or you have exceptional circumstances you'd like us to consider—please reach out to the support team at [support@getbuilo.com](mailto:support@getbuilo.com). We review extenuating circumstances on a case-by-case basis and always aim to be fair. We'd rather find a solution that works for you than leave you feeling like the policy left you behind.
</Info>