> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getbuilo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve Payment and Billing Issues in GetBuilo Today

> Troubleshoot GetBuilo payment failures, declined cards, invoice issues, and billing discrepancies—with steps to resolve each scenario.

GetBuilo uses Stripe to handle all payment processing, which means your transactions are secure, your card data is never stored on GetBuilo's servers, and you get reliable invoicing built in. If you run into a billing hiccup—whether it's a declined card, an unexpected charge, or a missing invoice—the scenarios below cover the most common issues and how to resolve them quickly.

<Note>
  GetBuilo processes all payments through **Stripe**, one of the world's most trusted payment platforms. Your full card number, CVV, and billing details are entered and stored exclusively within Stripe's PCI-compliant infrastructure—GetBuilo's servers never see or store your raw card data.
</Note>

<AccordionGroup>
  <Accordion title="Card declined">
    A declined card usually means something doesn't match between what you entered and what your bank has on file—not necessarily that there's anything wrong with the card itself.

    **Steps to resolve:**

    1. Double-check that the **card number, expiry date, and CVV** are entered correctly. A single digit off will cause a decline.
    2. Verify that the **billing address** you entered matches the address your bank has on file for the card. Mismatches are a common cause of declines.
    3. Make sure the card hasn't **expired** or been replaced recently.
    4. **Contact your bank or card issuer** directly. Banks sometimes block international or online transactions as a precaution—a quick call or a reply to a fraud alert notification is usually all it takes to clear the block.
    5. Try a **different card** or payment method if the issue persists.
  </Accordion>

  <Accordion title="Payment not reflecting in my account">
    If you completed a payment but your plan hasn't upgraded or your credits haven't appeared, give it a few minutes before troubleshooting.

    **Steps to resolve:**

    1. Wait **10 minutes** for the payment to fully process and propagate to your account.
    2. Do a hard refresh: **Ctrl+Shift+R** (Windows/Linux) or **Cmd+Shift+R** (Mac).
    3. Go to **Settings → Billing → Billing History** and confirm the transaction shows a status of **Paid**.
    4. Sign out and sign back in to refresh your session.
    5. If the billing history shows a successful payment but your account still hasn't updated after 15 minutes, contact **[support@getbuilo.com](mailto:support@getbuilo.com)** with your transaction ID or order confirmation number.
  </Accordion>

  <Accordion title="Wrong amount charged">
    If the amount charged doesn't match what you expected, it's worth reviewing your plan details and any active add-ons before assuming it's an error.

    **Steps to resolve:**

    1. Go to **Settings → Billing → Plan Details** to review your current plan, billing cycle, and any credit top-ups or add-ons attached to your account.
    2. Check whether you recently switched plans mid-cycle—proration adjustments can cause the first invoice after a plan change to look unexpected.
    3. Look at **Settings → Billing → Billing History** to see an itemized breakdown of the charge.
    4. If after reviewing these details the charge still seems incorrect, contact **[support@getbuilo.com](mailto:support@getbuilo.com)** with your invoice number and a description of what you expected to be charged. The team will investigate and correct any billing errors.
  </Accordion>

  <Accordion title="Need a refund">
    GetBuilo's refund policy is designed to be fair to founders. Here's how to request one:

    1. Review the **Refund Policy** page in the GetBuilo documentation for full eligibility details.
    2. If your situation qualifies, contact **[support@getbuilo.com](mailto:support@getbuilo.com)** with your order confirmation number, the reason for the refund request, and your account email.
    3. Approved refunds are processed back to your original payment method through Stripe. Depending on your bank, refunds typically appear within **5–10 business days**.
    4. Note that credit top-ups that have been partially or fully consumed are generally non-refundable. Full details are in the Refund Policy.
  </Accordion>

  <Accordion title="Update your payment method">
    You can change your card or billing details at any time without affecting your active subscription.

    1. Go to **Settings → Billing → Payment Method**.
    2. Click **Update Payment Method**.
    3. Enter your new card details in the Stripe-powered form.
    4. Click **Save**. Your next billing cycle will charge the new payment method.

    Your previous payment method is removed from Stripe as soon as the new one is saved successfully.
  </Accordion>

  <Accordion title="Download an invoice">
    GetBuilo automatically generates an invoice for every successful payment. You can access all your invoices at any time:

    1. Go to **Settings → Billing → Invoices**.
    2. Find the invoice you need in the list—invoices are sorted by date with the most recent at the top.
    3. Click **Download PDF** to save a copy, or click **View** to open it in your browser.

    Invoices include your billing address, the items charged, applicable taxes, and a unique invoice number. If you need a custom invoice format for accounting purposes, contact **[support@getbuilo.com](mailto:support@getbuilo.com)**.
  </Accordion>
</AccordionGroup>