7-Day Money-Back Guarantee
New subscribers on any paid plan (Blueprint, Launch, Growth, or Founder OS) are eligible for a full refund if they request one within 7 calendar days of their initial subscription date. The 7-day window starts the moment your first payment is processed. To qualify, your refund request must meet all of the following conditions:- It is your first time subscribing to that plan (the policy applies to new subscriptions, not renewals).
- You submit the request within 7 days of the subscription start date.
- Your account is in good standing with no violations of the GetBuilo Terms of Service.
The 7-day money-back guarantee applies to new subscribers only. If you’ve previously subscribed to a paid GetBuilo plan and cancelled, then re-subscribed, the refund policy does not apply to the subsequent subscription. Renewal charges at the start of a new billing cycle are also not eligible for refund.
What Is Not Refundable
The following purchases are not eligible for a refund under any circumstances:- Add-on credit packs that have already been fully or partially used
- Feature add-ons (Priority AI Processing, Extended Data Retention, White-Label Website) after the first 24 hours of activation
- Plan renewal charges after the first billing cycle—only the first subscription payment is covered by the money-back guarantee
- Founder OS enterprise contracts—custom pricing agreements are governed by the terms in the individual contract, not this general refund policy
Plan Downgrades and Prorated Refunds
If you downgrade from a higher-tier plan to a lower-tier plan mid-cycle, GetBuilo calculates a prorated credit for the unused portion of the higher plan. This credit is applied to your next billing cycle rather than refunded to your payment method. For example, if you downgrade from Growth to Launch 15 days into a 30-day billing cycle, you’ll receive a prorated credit for the remaining 15 days of the Growth plan, which reduces the charge on your next billing statement. Plan downgrades take effect at the end of your current billing cycle. You retain access to your higher-tier features until the cycle ends.How to Request a Refund
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Option 1: Submit an In-App Request
Go to Settings → Billing → Request Refund. Fill in the short request form, select your reason for the refund, and click Submit Request. You’ll receive a confirmation email within a few minutes acknowledging your request.
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Option 2: Email Support Directly
Send an email to support@getbuilo.com with the subject line Refund Request and include your account email address and the date of your subscription. The support team will verify your eligibility and confirm the refund by reply.
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Wait for Processing
Once your refund is approved, the amount is returned to your original payment method within 5–10 business days, depending on your bank or card issuer. You’ll receive an email confirmation when the refund is processed on GetBuilo’s end.
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Account Status After Refund
After a refund is processed, your paid plan is cancelled and your account reverts to the Free plan. Any projects, AI outputs, and data you created remain accessible under the Free plan’s limits. You won’t lose your work.
Refund Processing Time
If your situation doesn’t fit neatly within this policy—for example, you experienced a technical issue that prevented you from using the platform, or you have exceptional circumstances you’d like us to consider—please reach out to the support team at support@getbuilo.com. We review extenuating circumstances on a case-by-case basis and always aim to be fair. We’d rather find a solution that works for you than leave you feeling like the policy left you behind.