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GetBuilo’s support team is here to make sure you get the most out of the platform. Whether you’ve hit a technical issue, have a billing question, or just need a hand figuring out a feature, there are several ways to reach the team—choose the channel that works best for you. Paid plan users get priority response times so you can get back to building faster.
Before contacting support, check the FAQ and the relevant troubleshooting guide for your issue—most common problems have a documented fix that will get you unblocked in minutes without waiting for a response. The troubleshooting docs cover AI generation failures, login problems, payment issues, credit balance issues, and website publishing issues.

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Support Channels

In-App Chat

The fastest way to get help. Click the chat bubble in the bottom-right corner of any GetBuilo page to start a conversation with the support team in real time. Available on all plans.

Email Support

Email the team at support@getbuilo.com. Include your account email, a description of the issue, and any relevant screenshots or error messages. Best for complex issues that need detailed investigation.

Community Forum & Discord

Join the GetBuilo community to get help from other founders and GetBuilo team members. The community is a great place for product questions, workflow ideas, and peer support.

Priority Support

Available on Growth and Founder OS plans. Priority support routes your requests to the front of the queue with guaranteed same-day or next-day responses. Upgrade your plan to unlock priority access.

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Support Response Times

Response times depend on your current plan. Here’s what you can expect after submitting a support request: Response times are measured during business hours (Monday–Friday, 9am–6pm UTC). In-app chat may receive faster responses outside of these hours when team members are online.

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What to Include in Your Support Request

The more context you provide, the faster the team can resolve your issue. When reaching out, include:
  • Your account email address (so the team can look up your account)
  • A description of the issue — what you were doing, what you expected to happen, and what actually happened
  • Any error messages you saw (copy the exact text or take a screenshot)
  • Your browser and operating system for UI-related issues
  • Your order or transaction number for billing-related issues

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Billing & Account Issues

For billing questions, account access problems, or subscription changes, email support@getbuilo.com or use in-app chat. Include your account email and any relevant transaction details to help the team resolve your issue quickly. For data privacy requests, GDPR inquiries, or legal matters, use the dedicated contacts below: